Dental Care

We recommend regular check ups & your dentist will advise you when to return.

It is our philosophy to promote dental health and encourage preventative techniques to help you understand and maintain your oral hygiene.

Your responsibilities

Please look after your oral health and request advice from any of our dentists if you need it.

You should provide as much notice as possible if you have to cancel or change an appointment. Repeated failed or late cancellations may result in treatment being declined.

Ask your dentist for information of treatment options and how much they will cost.Please look after your oral health and request advice if you need it.

Complaints Procedure

We make your experience at the Balcombe Practice as comfortable as possible

Should you have any concerns please let us know in person, by telephone or in writing and we will refer it to Mr Balcombe. If you are still unhappy then please see the reverse of this leaflet for further contact details.

Please note that the Balcombe Practice has a duty to provide a safe and secure environment for staff, patients and visitors. Violent or abusive behaviour will not be tolerated and decisive action will be taken to protect staff, patients and visitors.

Patient confidentiality

We take patient confidentiality extremely seriously and all information is treated in the strictest confidence. Only members of staff have access to patient information and we have a strict procedure on confidentiality.

Keep us informed

If you change your address or telephone number please let us know as soon as possible. This helps keep our records up to date and ensures we communicate as effectively as possible with you.

From time to time we may ask you to complete a Medical History Questionnaire to assist in our treatment and diagnosis – this is confidential.

Safety Guarantee

We wish to reassure our patients that all normal precautions are taken to safeguard both patients and staff against bloodborne infections such as AIDS, BSE and hepatitis.

We follow all recommended guidelines with regard to the sterilization of instruments and drills by autoclaving in addition to the use of disposable items, wherever possible.

Please inform us of your full medical history when you attend the surgery.

Recommend us to your friends & family

If you are happy with the treatment you receive, please recommend us to your friends and family – we are always happy to take on new patients!